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CityCycle Hotline

1300 CCYCLE (1300 229 253)

7.30am to 5.30pm, 7 days a week.


If you have any questions, please feel welcome to contact our Customer Support team.

Available to assist you :

   by phone 1300 229 253


  from 7.30am to 5.30pm 7 days per week.

Frequently Asked Questions

If you still have some queries on the service, the CityCycle FAQ section will answer your questions on stations, memberships and casual passes, bikes and more.


Before using CityCycle, please read the general conditions of access and use.

Bikes and Stations

What are bike racks at the stations for? How are the bikes locked? This section provides you with information on the stations, the operation and the design of bikes.

Tap + Go Stations

Purchase a 24 hour Casual Pass from any CityCycle station with Tap + Go facilities.