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CityCycle Hotline

1300 CCYCLE (1300 229 253)

7.30am to 5.30pm, 7 days a week.

If you have any questions, please contact us.


Respect the road safety rules


Sharing the roads and pathways is everyone’s responsibility. These safety tips help keep everyone safe when using CityCycle.

  • Check that all the safety features (lights, brakes, tyres) on your CityCycle bike are working before you set off.
  • Always wear an Australian standards approved bike helmet, unless exempted pursuant to an applicable law.
  • Use a bike lane where provided.
  • Give way to pedestrians and other users at all times.
  • On a footpath or shared path, slow down and sound your bell as you approach pedestrians and pass them on the right.
  • On the road, keep left where practical.
  • Look out for and follow road signs and signals.
  • Always keep at least one hand on the handle bars at all times and sit astride on the seat.
  • Don’t carry passengers on your bike.
  • Wear light coloured clothing and reflective clothing at night.
  • Ride no more than two abreast and be prepared to ride in single file on narrow roads.
  • Signal a change of direction with clear hand signal.
  • Watch out for vehicle doors opening.
  • Never hold on to another moving vehicle while riding.
  • Do not overtake vehicles if they are turning left.
  • Be predictable – travel in a straight line – do not weave.
  • Use of devices with earphones is not recommended as it may cause a distraction.
  • If you stop for a short time, use the anti-theft chain and lock provided with each bike.
  • Always consider your own safety and that of others at all times.

The Department of Transport and Main Roads has detailed information on the cycling rules in Queensland.

Remember, by law, you must wear a helmet when using CityCycle. All riders must be over 17 years of age.