General / Frequently Asked Questions / How does it work / Brisbane

To use CityCycle, subscribe online with a credit or debit card. It’s quick and easy!

CityCycle Map

Consult my account

My account

CityCycle Hotline

1300 CCYCLE (1300 229 253)

8.30am to 5.30pm, Monday to Friday.

If you have any questions, please contact us.

General

Before using CityCycle, please read the general conditions of access and use.

Who can use CityCycle?

Anyone over 17 years of age can use CityCycle.

Where can I ride with CityCycle?

The Terms and Conditions state that subscribers will only use the bike for normal commuting or recreational use on paved roads and not use the bike for racing, trail riding, stunts or tricks, riding through water or in any location that is prohibited or a nuisance to others, or to conduct any business.

Do I need to wear a helmet?

By law, it is a condition of hire that helmets are worn by users. For further information please visit the Queensland Department of Transport website.
Users are encouraged to use their own helmets, or annual and 3-month subscribers can purchase a helmet at the time of subscription. Helmets will also be available for purchase or hire from approved retailers.

I have lost my PIN code, what should I do?

Annual and 3-month subscribers should go to the CityCycle website. You will be sent a new PIN code by email. Casual suscribers can also contact the call centre on 1300 CCYCLE (1300 229 253) between 8:30am and 5:30pm, Monday to Friday.

Is it necessary to take out public liability insurance to use the service?

You are not insured by the provider when using the self-service bike hire system and you do so entirely at your own risk. We strongly recommend you to take out your own public liability insurance (available at www.cyclecover.com.au) if you do not have such a policy already in place.

Alternatively you can join Bicycle Queensland at an annual membership fee of $90.00 for individuals, $65.00 concession and $125.00 for families or households. Membership includes public liability and personal injury insurance as well as a variety of other benefits. For further information contact Bicycle Queensland on (07) 3844 1144 or visit www.bq.org.au.

What should I do if the bike is lost or stolen?

In the event of theft of the bike, go to the Police immediately to report the incident. Also notify the Call Centre on 1300 CCYCLE (1300 229 253) immediately and send a copy of your Police report to the following address:

CityCycle
95 Robertson St
Fortitude Valley QLD 4006

What should I do if I have an accident and the bike is damaged?

Notify the call centre immediately. Until the bike has been locked at a CityCycle station, it remains under your liability.

I have lost my card, how do I get a new one?

If you have lost or misplaced your subscription card please contact the CityCycle Call Centre on 1300 CCYCLE (1300 229 253) between 8:30am and 5:30pm, Monday to Friday, or complete the following online email form.
If you are an express card subscriber, you will be charged $5.00 for a new link number.
If you are a classic card subscriber, there is a replacement fee of $5.00 and it may take up to 5 working days for you to receive your new card. Otherwise, grab an Express card and contact the Call Centre in order to be issued a Link number (a $5 fee will apply).

How much does it cost to call the customer support 1300 number?

1300 numbers can be called from any Australian fixed landline for the cost of a local call.
Callers using a mobile phone to call the 1300 number will usually pay a rate that is set by their mobile service provider.
For further information on call rates applicable to this number please contact your service provider directly.

I have purchased a helmet and chosen to collect in person, where do I collect my helmet from?

Helmets can be collected from the CityCycle Depot at 95 Robertson St, Fortitude Valley 24 hours after having subscribed online.
In order to be issued your helmet, you will be required to supply a copy of your subscription invoice and one piece of ID (i.e. Driver’s License or 18+ Card).
Collection hours are Monday to Friday from 7:00am until 3:30pm.
Any customer service enquiries are to be directed to our CityCycle Call Centre on 1300 CCYCLE (1300 229 253) between 8:30am and 5:30pm, Monday to Friday, or complete the online email form.

1 2 > > >

Remember, by law, you must wear a helmet when using CityCycle.

Click here to find a helmet retailer near you.

SUBSCRIBE