Frequently Asked Questions / How does it work / Brisbane

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To use CityCycle, subscribe online with a credit or debit card. It’s quick and easy!

CityCycle Map

Consult my account

My account

CityCycle Hotline

1300 CCYCLE (1300 229 253)

8.30am to 5.30pm, Monday to Friday.

If you have any questions, please contact us.

The Service
Bikes
Using the bikes
Frequently Asked Questions

Frequently Asked Questions

If you still have some queries on the service, the CityCycle FAQ section will answer your questions on stations, the subscription system, bikes and more.

Subscription

Is it possible to choose the subscription start date?
When is the security deposit debited?
How can I renew my subscription?

Bikes and Stations

What are bike racks at the stations for? How are the bikes locked? This section provides you with information on the stations, the operation and the design of bikes.

What happens if a bike station is full and I can’t return my bike?
How do I lock the bike?
How long do I have to wait before I can take another bike?

General

Before using CityCycle, please read the general conditions of access and use.

Who can use CityCycle?
Where can I ride with CityCycle?
Do I need to wear a helmet?

Remember, by law, you must wear a helmet when using CityCycle.

Click here to find a helmet retailer near you.

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